CONTACT US

Stacy Adams sells shoes through authorized retailers. We supply these select stores with catalogs and price lists. If you have a question of style, price or color availability, please contact a retailer in your area.


Stacy Adams Shoe Company.
333 W Estabrook Blvd
Glendale, WI 53212
TOLL FREE (866) 523 8705

CUSTOMER SERVICE INQUIRES
sacustserv@stacyadams.com

INTERNATIONAL INQUIRES
International.StacyAdams@StacyAdams.com

MEDIA/PRESS
public.relations@stacyadams.com

QUESTIONS REGARDING THIS SITE
saweb@stacyadams.com

INFORMATION ON STACY ADAMS SOCKS
mhyams@keepers.com

  • Frequently Asked Questions
  • Privacy Policy
  • Terms and Conditions of use

    • ONLINE RETURN AND EXCHANGE POLICY

    Merchandise must be returned within 30 days of purchase. Footwear should be tested and tried on carpeted surfaces only.  The shoes must not show any visible signs of wear and should be returned in the original packaging.  Accessories and shoe care must be unopened and unworn.


    EXCHANGES
    Please clearly indicate the size, style and color of the merchandise that would prefer on your original packing slip. Enclose the packing slip with your carton. Please send the package to the Weyco Group. Customer must pay for the inbound shipping of the old item. We will provide FREE outbound shipping for the new item.


    RETURNS
    Please clearly indicate on your packing slip the reason for your return. State that you prefer to have funds credited to your charge card or PayPal account. You will receive the full purchase price of the product (Shipping charges are not refundable). Enclosed the packing slip in the carton and return to the Weyco Group. We will provide FREE outbound shipping for the new item.

    DEFECTIVE MERCHANDISE / SHIPPING ERRORS

    Please contact internet.orders@stacyadams.com or dial 866-523-8705 for return instructions.

    Address your packages to:

    Weyco Group, INc.
    Attention Internet Sales
    333 W Estabrook Blvd
    Glendale, WI 53212

    SHIPPING POLICY

    Orders will usually ship within 2-3 business days. Orders placed on Friday, Saturday, Sunday and Holidays are not processed until the following business day.
    An automated e-mail will be sent when your order is shipped and your funds are captured. If we do not have a product in stock, you will receive an email with any backorder or cancellation information.


    FREE Standard Shipping on Orders of $75.00 or More

    Standard (Ground) shipping via UPS ground is available within the Continental United States. Actual shipping time is 3-5 business days. UPS does not deliver to Post Office Boxes.
    Saturday delivery is not available.

    $8.00 Standard Shipping on Orders less than $75.00

    Standard (Ground) shipping via UPS ground is available within the Continental United States. Actual shipping time is 3-5 business days. UPS does not deliver to Post Office Boxes.
    Saturday delivery is not available.

    Any orders shipping to Alaska, Hawaii or Puerto Rico, regardless of purchase amount, will be $22.00. Military addresses will be shipped the following business day via United States Postal Service with a signature delivery confirmation.

    $16.00 UPS 2nd Day Delivery

    2nd Day shipping via UPS 2 business day service is available within the Continental United States, for orders placed on business days before 11:30 am C.S.T. Orders placed past 11:30am will be shipped the following business day. Orders placed on any National Holiday will be shipped the next business day. We do not deliver on Saturdays. 2nd Day is NOT available to Alaska, Hawaii, Puerto Rico and Military Addresses

    $25.00 UPS Next Day Delivery

    Next Day shipping via UPS next business day is available within the Continental United States, for orders placed on business days before 11:30 am C.S.T. Orders placed past 11:30 am will be shipped the following business day. Orders placed on any National Holiday will be shipped the next business day. We do not deliver on Saturdays. Next day service is NOT available to Alaska, Hawaii, Puerto Rico and Military Addresses

    CANADIAN ORDERS

    Orders shipping to Canada must be placed at 866-523-8705 or 414-908-1627. Orders will be shipped via UPS ground service. UPS charges include duty, brokerage, freight and GST. Canadian credit cards will be charged in Canadian dollars.

    PRIVACY POLICY

    Stacy Adams is concerned about your privacy on the Web. As such, we have created this Privacy Policy to let you know how Stacy Adams assembles and safeguards your information related to this Site. This Privacy Policy works in conjunction with the Terms and Conditions of Use, but does not modify or supercede it

    1. Stacy Adams's Collection and Use of Your Information

    A. Personal Information.

    1) Logging On. Like most Internet sites, Stacy Adams uses your IP address to help diagnose problems with our server and to administer this Site. Your IP address is also used to gather broad, demographic information. This information is for internal use only and will not be disseminated to advertisers. However, name and specific registrant information is not linked to broad demographic data.

    2) Submitted Information. At the end of the Site, Stacy Adams asks you to provide us with personal information regarding your visit to the Site, as well as any information regarding your interest and/or desire to purchase the products. In addition, Stacy Adams may use the contact information to send you information about Stacy Adams and the products that we have to offer. Generally, Stacy Adams may collect the demographic and profile data for internal use only to tailor your experience at our Site, showing you material that Stacy Adams thinks you might be interested in, and displaying the material according to your preferences.

    3) Purchases. When you make an online purchase, the information you provide allows Stacy Adams to process and fill your order, and to notify you of your order status. To complete the order, Stacy Adams will need to know your credit card brand, credit card number and expiration date. Once an online order has been confirmed, credit card information is not reused. When you provide any part of the requested information, you certify that any information that you provide, including without limitation, any information related to identification, billing and marketing, is truthful, accurate, complete and updated. As more fully described in Paragraph 4, your browser communicates with a secure server and all information you submit is encrypted, keeping it private. This technology makes it safer to transmit your credit card information over the Internet. Only authorized Stacy Adams employees have access to stored information. Stacy Adams safeguards information according to established security standards and procedures, and Stacy Adams continually assesses new technology for protecting information. Stacy Adams employees are trained to understand and comply with these information safeguards. For more information regarding security, see Paragraph 4.

    [B. Cookies.  "Cookies" are pieces of data sent from a Web server to a Web browser that enable a Web server to identify users that visit a site hosted by that server. Stacy Adams may use Cookies in order to identify you to this Site so that Stacy Adams can provide more customized information and services to you. In addition, this Site may contain advertisements that may contain Cookies. To disable the use of Cookies by your browser, review your browser's preferences and options.

    [C. Other Information. You may choose to send Stacy Adams a question via e-mail, register for a special service, or otherwise communicate with Stacy Adams. Stacy Adams uses such information to communicate with you and to enhance this Site to better meet your needs.

    2. Aggregate Data. Stacy Adams may: (a) extract information that does not identify you specifically, commonly referred to as Aggregate Data, from the personal information, Cookies or other information collected on this Site; and (b) use such Aggregate Data for internal and/or commercial purposes. You hereby grant Stacy Adams and its agents and third party licensors an unrestricted, exclusive, perpetual and no cost right to develop, relicense, sell, analyze, use and exploit such Aggregate Data in accordance with the guidelines set forth in this Privacy Policy.

    3. Right to Opt Out. You may choose to receive direct marketing communications relating to Stacy Adams. If you do not want to receive such information, you should contact Stacy Adams, in accordance with Paragraph 6, and request to "opt out." Upon receipt and processing of an opt-out request, Stacy Adams will not include you in any future marketing communications.

    4. Security; No Liability. Stacy Adams and its third party licensors have implemented security measures to help protect against the risk of loss, misuse and alteration of any information under Stacy Adams' control. Specifically, Stacy Adams uses the industry standard secure socket encryption protocol to safeguard the security of your transactions. When making a purchase or entering personal information, SSL technology encrypts your information in an effort to prevent others from obtaining it. Nevertheless, such security measures may not prevent all loss, misuse, or alteration of information on this Site, and Stacy Adams is not responsible for any damages or liabilities relating to any such security failures. Furthermore, this Site may contain links to other sites. Stacy Adams is not responsible for, nor can Stacy Adams ensure the privacy practices or content of such other sites.

    5. Modification of Privacy Policy. Stacy Adams may change this Privacy Policy at any time by posting the changed or amended Privacy Policy on the Site. Your continued viewing of or use of this Site following the posting of any changes to this Privacy Policy will signify your assent to any such changes or amendments.

    6. How to Contact Stacy Adams. You may contact Stacy Adams with questions or comments regarding this Privacy Policy and this Site at customer.service@StacyAdams.com .

    TERMS AND CONDITIONS OF USE

    INTRODUCTION

    Welcome to the web site ('Site") for The Weyco Group, Inc. ("Stacy Adams"). We are extremely appreciative that you have made the Stacy Adams Site your site for shoes. Please feel free to use and enjoy this Site and the services, including the viewing and purchasing of our shoes and related products ("Services"), which we offer.

    We would like you to know that by accessing, browsing and/or using this Site, you acknowledge that you have read, understood and agreed to be bound by these Terms and Conditions of Use ('Terms"), including the Privacy Policy, and to comply with all applicable U.S. laws and regulations. You also agree not to in any way alter or tamper with the software on or the operations of this Site or in any way compromise the security of the Site or Weyco Group, Inc.'s Services. In addition, you hereby represent and certify that you are at least 18 years of age. If you do not or cannot agree to the Terms, please do not use the Site or any of the Services offered through the Site. In addition, from time to time, The Weyco Group, Inc. may need to change or modify these Terms and, as such, The Weyco Group, Inc. reserves the right, in its sole discretion, to do so as needed. Your continued viewing of or use of the Site following the posting of any changes to the Terms will constitute your agreement to any such changes.

    We hope that you will find the Site and our Services useful and come back to visit us often! THE WEYCO GROUP, INC.'S INTELLECTUAL PROPERTY RIGHTS; LINKING; FRAMING

    The Weyco Group, Inc. displays/offers content on the Site for you to examine. Examples of the content included are; text graphics, photographs, pictures, drawings, animation, audio, video, literature and any other material distributed by The Weyco Group, Inc. and/or in connection with this Site. Moreover, The Weyco Group, Inc. attempts to display the content in a way that will be easily accessible and useful for you, the customer. Therefore, the selection and arrangement of this content, as well as the software published on the Site, are owned by and subject to copyright and/or patent protection of either The Weyco Group, Inc. or by a third party that authorizes The Weyco Group, Inc. to make such content available to you. In addition, all the trademarks, service marks, trade names, product names, company names, domain names, patented products, and logos appearing on this Site are proprietary to The Weyco Group, Inc. or are the property of their respective owners. Also, unless approved in writing in advance by The Weyco Group, Inc., you agree not to: (a) provide or create a link to the Site; and (b) create any frames at any other web sites pertaining to or using any of the content located at this Site. If you do want to link to the Site, please contact the Stacy Adams Brand Customer Service Manager at customer.service@StacyAdams.com to seek approval. However, if you like, you may copy the content for your personal use, but you must retain any copyright, trademark, patent and/or other proprietary notice on the copied information. Furthermore, these Terms do not give you any right to reproduce, distribute, transmit, publish, or commercially exploit any information provided by The Weyco Group, Inc. without permission of the owner of the copied information.

    WARRANTY DISCLAIMER

    The content, products and services of The Weyco Group, Inc. are provided "as is" and without warranties of any kind, either express or implied, including, but not limited to, the implied warranties of the merchantability and fitness for a particular purpose. The Weyco Group, Inc. does not warrant that any part of this site will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or other harmful components. The Weyco Group, Inc. does not warrant or make any representations regarding the use of this site in terms of its quality, correctness, accuracy, reliability, or otherwise. You should therefore verify any information obtained from this site before acting on it. Applicable law may not allow the exclusion of implied warranties, so the above exclusion may not apply to you to the extent not allowed by such law. The Weyco Group, Inc. explicitly disclaims any responsibility for the accuracy, content, availability of the information, products, services, or merchandise found on sites that link to or from third parties. The Weyco Group, Inc. cannot be held responsible for the materials contained on third party sites and/or related services nor does The Weyco Group, Inc. make any representations or warranties as to the security of any information you might be requested to give any third party, and you hereby irrevocably waive any claim against The Weyco Group, Inc. with respect to such sites and services.

    LIMITATION OF LIABILITY

    To the furthest extent permitted by law, under no circumstances including, without limitation, The Weyco Group, Inc.'s negligence, shall The Weyco Group, Inc. be liable for any damages including, without limitation, direct, special, indirect, consequential and/or incidental damages that result from your use or inability to use this site, any of StacyAdams.com's content and/or any related software, even if The Weyco Group, Inc. or an authorized Stacy Adams representative has been advised of the possibility of such damages. Applicable law may not allow the limitations or exclusion of liability for incidental or consequential damages, so the above limitation or exclusion may not apply to you to the extent not permitted by such law. Notwithstanding anything else contained in these terms in no event shall The Weyco Group, Inc.'s total liability to you for any damages, losses, claims and causes of action, whether in contract, tort, negligence or otherwise (collectively "damages") exceed the amount paid by you for the Weyco Group, Inc.'s products purchased out of which any damages may have arisen. Further, you shall indemnify, defend and hold harmless The Weyco Group, Inc., its affiliates, subsidiaries, officers, directors, employees and agents, from and against any and all damages, claims and actions brought by you or any third party resulting from your use of this site in violation of these terms or the infringement by you of any intellectual property right of any person or entity.

    GOVERNING LAW; VENUE; WAIVER; SEVERABILITY

    The Weyco Group, Inc. is located in Wisconsin and, therefore, the laws of the State of Wisconsin (excluding any principles of conflicts of laws) govern your use of the Site, Services and this agreement. Any legal action or proceeding relating to your access to, or use of, this Site or The Weyco Group, Inc.'s Services shall be instituted only in a State or Federal Court located in Milwaukee County, Wisconsin U.S.A. You and The Weyco Group, Inc. hereby agree to submit to the jurisdiction of, and agree that venue is proper in, these courts in any such legal action or proceeding. Furthermore, no delay or omission by The Weyco Group, Inc. to exercise any right or any noncompliance on your part with respect to the Terms shall impair any such right or be construed to be a waiver by The Weyco Group, Inc. If any provision of the Terms is found by a court of competent jurisdiction to be invalid or unenforceable in whole or in part. Such provision shall, as to such jurisdiction, to be ineffective to the extent of such invalidity or unenforceability without in any manner affecting the validity or enforceability thereof in any other jurisdiction or the remaining provisions hereof in any jurisdiction, provided, however, if such invalid or unenforceable provisions may be modified so as to be valid and enforceable as a matter of law, such provision will be deemed to have been modified so as to be valid and enforceable to the maximum extent permitted by law.